Refund Policy – wordpress10ms.com
Effective Date: [Insert Date]
At wordpress10ms.com, we aim to provide professional and reliable WordPress services to our clients. Our goal is your satisfaction. However, due to the nature of our services, refunds are offered only under specific conditions as outlined below.
1. Refund Eligibility
You may request a refund only if:
- The service was not delivered within the agreed timeframe and there has been no response or valid reason from our side.
- The delivered service contains critical technical errors that we are unable to fix within 5 business days after receiving a proper request.
- You have made a duplicate payment by mistake.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
- You changed your mind after placing the order.
- You failed to provide necessary information, access, or materials for the service.
- The service has been partially or fully completed as per the scope of work.
- Issues caused by third-party plugins, themes, or hosting environments.
- You decided to go in a different direction or hired another developer during the project.
3. Refund Request Process
To request a refund, send an email to info@wordpress10ms.com with the following details:
- Your full name and contact info
- The service ordered
- Date of order
- Reason for requesting the refund
- Any relevant documentation or screenshots
We will review your request within 3–5 business days and notify you of the decision.
4. Refund Method & Timeline
If your refund is approved:
- It will be issued to the original payment method
- Refunds are processed within 7 business days
5. Chargebacks
Filing a chargeback or dispute without contacting us first may result in a permanent ban from using our services. We request that you contact us to resolve any issues before taking external action.
6. Changes to This Policy
We reserve the right to change or update this refund policy at any time without prior notice. Updates will be posted on this page.
Contact Us
For questions or concerns about this Refund Policy, please contact:
wordpress10ms.com
📧 Email: info@wordpress10ms.com
